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Conflict is a natural and everyday part of our lives. It is how we choose to handle that conflict which makes a difference. Our training programs have been developed over time to incorporate the latest theoretical and practical applications in Conflict Resolution. In addition, our instructors are themselves practitioners in the conflict resolution. They are all certified under the New York State Unified Court System's guidelines to mediate disputes. This combination of conceptual background and practical experience offers the widest possible range of ideas and techniques.
Each training program uses state of the art multi-media presentations and is designed to use a combination of Lecture, Interactive Activities, Group Discussion, and Role Play to ensure training objectives are met with the most power and impact.
Our training specialists can guide you through the customization of your particular program with over 50 topics. In addition, your organization can realize substantial savings by reducing the cost of conflict in the workplace. We develop and customize all our training programs from our core programs. Some sample programs are listed below, to get you thinking about your organization's needs.






Probably our most-requested program, this training separates the world into ten commonly-encountered personality types, and then assigns each an animal to make them easy to understand and remember. Each of these "Conflict Creatures" has a distinct style and approach to disagreements, and our instructors help participants understand the best and most effective approach for each.
A comprehensive program designed for the business community. From this core course, our trainers will customize your training to meet the needs of your particular environment. We commonly produce specialty trainings for: Front Line Employees, Mid-level Management, Upper Management and Executives. All business trainings include "Ninety Second Solutions", designed to adapt the collaborative method of problem solving for the split-second decisions that the modern business world requires.
The world is a scary place. This program is designed for anyone who lives in a society; and hey, that’s everybody. This training can help individuals learn important conflict coping skills they need to handle those everyday issues we all deal with; Road Rage, Rude People, Slow Service, and many more. This is a GREAT program for social or fraternal organizations.
Landlord-Tenant relations are rife with opportunities for conflict, and existing systems usualy only offer remedies after the damage has been done. This training educates New York State landlords how to become more effective property renters, resulting in better tenants, fewer problems, and more productive properties. 



